Our department

Overview of the Department of Families, Fairness and Housing
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The department’s vision is safe and supported children and families, in stable homes and strong communities. We aim to achieve this by standing up for inclusion and equity, preventing harm and discrimination, and delivering social and housing support to Victorians who need it.

We have a broad remit that spans from prevention to response, policy leadership to program and service delivery, and statewide initiatives to place-based, targeted measures. Our department’s complexity is a strength that allows us to meet the diverse needs of Victorians across the state.

We support ministers across 10 portfolios: 

  • Children
  • Disability
  • Ageing (delivered in partnership with the Department of Health)
  • Carers and Volunteers
  • Equality
  • Housing
  • Prevention of Family Violence
  • Veterans
  • Women
  • Youth. 

We are leaders in promoting an equitable society that champions inclusion, removes barriers to participation and fosters equal opportunity for all. 

We prioritise intersectional approaches to eliminating all forms of inequity by: 

  • shepherding whole-of-government action plans
  • celebrating diversity in Victorian communities
  • advocating for better access to services and programs and protections against discrimination.

We work hard to prevent violence and harm and protect people from disadvantage. We are building new housing because everyone should have a home that keeps them safe. We also invest in early intervention and prevention to address challenges before they become crises. We work closely with communities to foster connection and resilience.

We deliver vital support to people at critical points in their lives. We ensure children and families are cared for and provide accommodation for Victorians who need it. We do this as providers and funders of: 

  • family and child protection services
  • homelessness support
  • family violence and sexual assault services and programs.

We support communities during and after large-scale emergencies. And we provide grants and concessions for Victorians when they need it most. As system stewards, we also fund and partner with the community sector to ensure high standards of care, safeguard the rights of clients and make supports easier to access and navigate.

We share our responsibility to serve Victorians with other departments. In particular, we recognise the intersections between social and housing services and the justice, health, education and other systems. To promote integrated, responsive and accessible government services and programs, we seek to continually improve our coordination, information-sharing and advocacy with our stakeholders. 

In every part of our work, we are guided by principles of: 

  • Aboriginal self-determination and cultural safety
  • intersectional approaches that prevent and respond to the multiple, compounding forms of disadvantage that Victorians may experience
  • lived experience expertise from across communities
  • the agency and voice of clients and service users.

Our divisions

Aboriginal Self-determination and Outcomes

The Aboriginal Self-determination and Outcomes division elevates Aboriginal leadership and practice expertise in the department. This division is central to: 

  • embedding cultural safety in workplaces, policy, programs, projects and service delivery
  •  building and maintaining strong community engagement and stakeholder relationships within the Aboriginal community. 

The division drives Aboriginal self-determination by ensuring First Peoples’ voice, ways of knowing, being and doing is embedded into the department’s decision-making processes to drive policy, program design and implementation. The division is also leading our response to the Yoorrook Justice Commission and preparation for Treaty.
 

Community Operations and Practice Leadership

The Community Operations and Practice Leadership division delivers vital services directly to the Victorian community. These services include child protection, housing, disability and emergency management. They are delivered through four geographical divisions, 17 areas and statewide services. This division stewards the broader funded community services sector through contract management and implementing operational policy and funding frameworks. This work is undertaken by actively responding to current and emerging place-based, population and community wellbeing issues across:

  • child and family services
  • family violence and sexual assault services
  • homelessness
  • community settings

It is also the responsibility of this division to prepare for, and respond to, local and statewide emergencies and critical incidents. 

Corporate and Delivery Services

The Corporate and Delivery Services division is an enabling division delivering centralised: 

  • finance and human resources services
  • health, safety and wellbeing services
  • management of industrial relations, legal and executive services
  • information technology services
  • procurement, contracting and business service functions to support the department to serve Victorians.

This division houses the Child Protection Litigation Office, which represents the Secretary in child protection applications, and provides legal advice and support for the most complex and sensitive child protection matters. This includes matters where the protection of a child is directly relevant to a Victorian Civil and Administrative Tribunal matter, the Federal Circuit Court and Family Court and in criminal and intervention order proceedings. 
 

Children and Families

The Children and Families division supports the Children’s portfolio with policy and strategic advice, program design and management, and reform delivery. This also includes funding: 

  • statutory child protection services
  • family support and parenting services
  • care services
  • specialist support services including for young people leaving care
  • initiatives supporting Aboriginal children and families.

The division aims to ensure the safety and wellbeing of children and young people at risk of harm, abuse and neglect. It seeks to improve outcomes for all Victorians, particularly families and children from cohorts and communities experiencing disadvantage and vulnerability.

Disability, Fairness and Emergency Management

Disability, Fairness and Emergency Management supports Victorians by standing up for inclusion and equity and preventing harm and discrimination. The division does this through the development and implementation of policies, programs and services that improve social, economic and wellbeing outcomes and drive improved community safety – including providing great specialist disability homes and more choices for people with a disability. The division focuses on people with disability, complex needs, seniors, carers, volunteers, veterans, youth, women and LGBTIQA+ Victorians, along with people and communities experiencing vulnerability. Together with internal and external partners, it supports all Victorians, including those most at risk before, during and after emergencies.

The branches in this division include:

  • Disability Homes Victoria
  • Disability Reform and Complex Needs
  • Emergency Management
  • Policy and Delivery, Fairness
  • Policy and Systems, Fairness.
     
Family Safety Victoria

Family Safety Victoria has primary responsibility for the Prevention of Family Violence portfolio. The division is responsible for strategic policy, statewide reforms and system stewardship for family and sexual violence prevention and response. The division brings individuals, communities and organisations together to create new and coordinated ways to prevent and respond to family and sexual violence, and better support families. Family Safety Victoria works collaboratively to ensure the family and sexual violence system is inclusive and culturally safe and underpinned by the voices of victim-survivors including children and young people.

Homes Victoria

Homes Victoria is responsible for the Housing portfolio and works towards supporting all Victorians to have access to safe, secure and affordable housing. As the state’s building authority for social and affordable housing, Homes Victoria is also accountable for its asset base, as well as for housing and homelessness policy and program support. Homes Victoria acts as the steward for the social housing and homelessness systems, working in partnership with operations and sectors.

Homes Victoria is established under the Housing Act 1983 and is treated as a Public Non-Financial Corporation.

System Reform, Workforce and Engagement

The System Reform and Workforce and Engagement division drives whole-of-system reform across the department’s areas of portfolio responsibility and delivers an extensive range of communication activities on behalf of the department.

The division leads work on: 

  • community sector workforce development
  • strategic and regulatory reform
  • performance, evidence and analytics
  • evaluation
  • public engagement.

The division works closely with program and operational areas, other departments and sector and industry partners to improve outcomes for all Victorians. The division is also responsible for budget strategy, strategic planning and reporting across the department as well as delivering progressive and best practice external and internal communications, media, community engagement, emergency management and digital and media services.
 

Our people

Our vision for the state relies on the skills and expertise, responsiveness and capability of our people. As a department, we are a team of more than 7,000 staff across Victoria. Nearly a fifth of our people are based in regional areas, while over half of our staff work at the frontline of service delivery. We aim to have skilled workforces wherever we are most needed. We want to lead the way in attraction, retention and wellbeing. 

We are committed to fostering safer, fairer and more inclusive workplaces. This will ensure our people are engaged, high-performing and feel valued during all stages of their careers at the department. We are also committed to ensuring our people reflect the communities we serve, guided by the: 

  • Aboriginal workforce strategy 2021–2026
  • Aboriginal cultural safety framework
  • Diversity and inclusion framework 2022–2027
  • Gender equality action plan 2022–2025
  • disability action plans.

We value the diversity of thought and lived experience expertise that people may bring to the workplace because of their: 

  • age
  • caring responsibilities
  • cultural background
  • disability
  • race or ethnicity
  • gender
  • religion
  • sexual orientation
  • socioeconomic background
  • other experiences.

Their rich and varied perspectives help us to better understand and meet the complex and intersecting needs of individuals, children and families, and communities.

Our stakeholders

We work closely with a wide variety of stakeholders to achieve our vision, including:

  • funded service and program providers and community organisations
  • Aboriginal organisations, Traditional Owners and other Aboriginal leaders, and Aboriginal staff
  • local, state and Commonwealth government agencies
  • peak bodies and advocates in the housing, social services and community sectors
  • people with lived and living experience, including service users
  • advisory groups that we support and facilitate.

We support the following portfolio entities:

  • Respect Victoria (family violence prevention agency)
  • Queen Victoria Women’s Centre Trust
  • Shrine of Remembrance Trustees
  • Victorian Veterans Council

We also work closely and alongside the:

  • Commission for Children and Young People
  • Disability Services Commissioner
  • Public Sector Gender Equality Commissioner
  • Commissioner for LGBTIQA+ Communities
  • Victorian Disability Worker Commission