Department of Families Fairness and Housing Victoria | Complaints and feedback

The department is committed to listening to you and responding to your concerns.

We do not manage complaints about Medicare, Centrelink, Child Support or the National Disability Insurance Scheme (NDIS).

Please contact them directly to make a complaint:

visit Services Australia Services' Complaints and feedback page
phone the National Disability Insurance Scheme on 1800 800 110 or submit an online feedback form on the NDIS complaints page.

Making a complaint

The department is committed to listening to you and responding to your concerns.

Making a complaint for children and young people in care services

Children and young people in care services (which was called out-of-home care), unhappy with their care, can make a complaint.

What happens when you make a complaint

Find out what we do when you make a complaint including our timelines and what to do if you are not happy with the outcome.