Department of Families Fairness and Housing Victoria

We do not manage complaints about Medicare, Centrelink or Child Support.

The department is committed to listening to you and responding to your concerns.

Children and young people in care services (which was called out-of-home care), unhappy with their care, can make a complaint.

You can make a complaint about any service provided by the department or one of its funded service providers.

Find out what we do when you make a complaint including our timelines and what to do if you are not happy with the outcome.

Advocacy means getting support from another person to help you express your views and wishes, and to help you stand up for your rights.

You may wish to take your complaint to one of the following organisations